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Making a booking
- How to book online?
- How far in advance can I book?
- I've made an online booking, but I haven't received my email confirmation. What should I do?
- How do I know my booking has been confirmed?
- Help! I haven't got a booking reference number.
- Do I have to give you my payment card details to confirm my booking?
- Can I make a group booking?
- I want to book a meeting room - whom should I contact?
- How many people do family rooms accommodate?
How to book online?
To book online, visit the 'Book a hotel' or 'Home' pages. From either of these pages you'll be able to check the availability in any Premier Inn, all you need to enter is the location, dates you'd like to stay, number of guests and your room preferences. We'll then show you all hotels in that location or nearby with availability for your chosen dates and then follow the simple instructions to complete your booking.
Once your booking is complete, we'll send you a confirmation email with all your details and a reference number. Please note: we only ask for your payment card details during the booking process so we can guarantee your booking. You'll be asked to pay for your stay on arrival.
If this doesn't answer your question please contact us.
I've made an online booking, but I haven't received my email confirmation. What should I do?
You seem to have encountered a technical problem. We apologise for the inconvenience - please call our Customer Contact Centre on +971 (0) 4 885 0999 for help (24 hours).
How do I know my booking has been confirmed?
When you make your booking, you'll be given a reference number. We'll include this number in your confirmation email.
Help! I haven't got a booking reference number.
If you haven't got a booking reference due to a technical problem or because you've mislaid it, please call our Customer Contact Centre on +971 (0) 4 885 0999 for help (24 hours).
Do I have to give you my payment card details to confirm my booking?
We'll need your card details to guarantee your room. You'll be asked for full payment on arrival.
All details are stored securely and we won't charge you for cancellations, providing they're made before 1pm on the day you're due to arrive. Cancellations made after this time will result in the full amount per room for the first night only being charged to your card.
Can I make a group booking?
Yes - if you want to book five rooms or more, please call us on +971 (0) 4 885 0999 for help (24 hours).
I want to book a meeting room - whom should I contact?
Most of our hotels have well-equipped, great value meeting facilities. To find out if the hotel you've chosen has a meeting room, and to obtain the telephone number to contact the hotel, please check on the Our hotels page.