Terms & conditions
- Reservations
- Payment
- Room prices
- Cancellations
- Arrivals and departures
- Group bookings
- Particular requirements
- Our breakfast
- Kids eat free breakfast offer
- Please note
1. Reservations
All reservations must be guaranteed at the time of booking, non-guaranteed rooms will be released three days prior to arrival.
You can guarantee your room by giving your payment card details at the time of booking or by paying for your room in full when you make the reservation up to three days prior to arrival (payment can be made by credit card or cheque).
Premier Inn must receive all cheques at least five (5) working days before the arrival date. Premier Inn regrets that if a cheque is received late or dishonoured it may not be able to keep the room available.
Emerald discount cards cannot be accepted by our hotels outside the UK.
2. Payment
At Premier Inn you pay for your room on arrival.
Premier Inn accepts payment by cash, cheque (with a valid cheque guarantee card) and credit cards (VISA, MasterCard and American Express).
3. Room prices
Room prices are per room, per night and are inclusive of local taxes and service charges. Meals are not included in the room price.
You may pay for breakfast at the same time as paying for your room. All other meals and services must be paid for separately.
Premier Inn reserves the right to review its room prices from time to time. If you make a reservation more than one month in advance, the quoted room price may change before the date of your stay at Premier Inn.
Although Premier Inn aims to inform you before it makes price increases, Premier Inn reserves the right to charge the room price current on the arrival date or you may cancel the reservation without charge.
Some hotels may charge a supplement during key events and periods of high demand. For details of our most current room prices please check our website premierinn.com or contact your chosen Premier Inn direct.
4. Cancellation
If you cancel a guaranteed room after 1pm on the arrival date, you will be charged for one night's accommodation per room booked.
A cancellation reference will be given and must be retained as proof of cancellation.
If you decide to shorten your stay you must inform us by 12noon on the day otherwise you will be charged the cost of one night's accommodation per room booked.
5. Arrivals and departures
Rooms are available from 2pm on the arrival date.
Please let your chosen Premier Inn know if you are likely to arrive after 11pm.
On check in to the hotel guests must produce a form of ID. Acceptable forms of ID for UAE residents are UAE driving licence, passport, Government ID or Labour Card. Non UAE residents will be required to produce a valid passport.
Your room must be vacated by 12 noon on the day of departure. Failure to leave your room by this time will result in additional charges up to and including the cost of one night's accommodation.
6. Group bookings
If you wish to make reservations for nine rooms or more, our group bookings policy will apply. Please contact your chosen Premier Inn for further details.
7. Particular requirements
Family rooms offer accommodation for two adults and up to two children aged 15 and under (and a child under 2 years in a cot), or a maximum of two adults.
Premier Inn can provide cots at no extra charge.
Please be advised that twin rooms will consist of a double bed and a sofa/pull out bed.
All of our hotels operate a no-smoking policy except in some allocated rooms and designated areas. If you require a smoking room please request this on booking.
Most Premier Inns have rooms which are specially adapted for customers with disabilities. If no disabled room is available at the hotel of your choice we will contact neighbouring Premier Inns to help find suitable accommodation.
Alternatively, if you have difficulty walking but do not require a specially adapted room, you may request a room on the ground floor near reception for easier access.
Although Premier Inn will make every possible effort to accommodate your personal requirements, all rooms are subject to availability. We apologise in advance if your particular requests cannot be met.
8. Our breakfast
Breakfast is served in the restaurant between 6am and 10.30am.
At some locations breakfast hours are extended.
9. Kids eat free breakfast offer
One breakfast per child only to be taken in the restaurant. This offer does not apply to take-away breakfast where offered. Up to a maximum of two (2) children can eat breakfast free per adult purchasing a full Premier breakfast.
The offer applies to Premier Inn residents only.
The Premier Inn 'Kids eat free' breakfast offer applies to children aged 15 and under.
Children aged 16 and over, and children of any age accompanied by an adult purchasing a continental breakfast, will be charged the adult price for breakfast.
10. Please note
We regret that, with the exception of assistant dogs, no pets are allowed in Premier Inn hotels.
Electrical appliances, such as toasters, mini cookers and portable grills, may not be used in the rooms as they may set off the sensitive fire alarm system.
Reservations for rooms are non-transferable and must not, under any circumstances, be sold or otherwise transferred to a third party who is not a member of your group.
You must not advertise, market or otherwise offer any Premier Inn room for sale either on its own or as part of a combined offer.
Premier Inn in the UK is part of Whitbread Group PLC. Customer Services Department, Premier Inn, Whitbread Court, Houghton Hall Business Park, Porz Avenue, Dunstable LU5 5XE.
Premier Inn in the Gulf is a joint venture between Premier Inn Hotels Ltd and the Emirates Group.
