If you have comments or queries regarding Premier Inn, please visit the contact us page to send us an email.

Are my payment card details safe?

 

Yes. This is a secure site, so all the details you enter as part of your booking are stored safely. You can check the security settings using Internet Explorer - just point your cursor on the form, right-click your mouse and select 'Properties'. You'll see that this site uses a secure server and a high level of encryption.

Will you charge my payment card in order to guarantee my booking?

 

We only ask for your payment card details so that we can guarantee your booking; you'll be asked to pay for your stay on arrival. If you need to cancel your booking, please do so before 1pm on the day you're due to arrive. Cancellations made after 1pm will result in the full amount per room for the first night only being charged to your card.

When do I pay my bill?

 

You'll be asked to pay for your stay when you check in at your chosen Premier Inn. This means you won't have to check out, and you won't be delayed if you need an early start.

If it's more convenient, you can pay for your breakfast when you pay for your room.

Which payment methods do you accept?

 

We accept the following methods of payment:

  • Cash
  • Visa
  • Mastercard
  • American Express

You'll be asked to pay when you check in, so you can be sure of a quick and easy departure on the day you leave.

When will I receive a receipt?

 

You will be given a receipt on checking in.

Why has my credit card been rejected?

 

This is normally due to a mistyped number, missed digits or the incorrect card type being selected. If this is not the case please contact us.