Help

We’ve compiled some answers to the most commonly asked guest questions.

To book online, visit our Book a hotel or Home page. Once your booking is complete, we'll send you a confirmation email with all your details and a reference number.

If you still need some help with making a booking, please contact us.

You can make bookings up to 12 months in advance.

It could be in your spam folder, if not, then you’ve probably encountered a technical problem. We’re sorry for the problem - please contact us so we can help with your booking.

When you make your booking, you'll be given a reference number. We'll include this number in your confirmation email.

If you haven't got a booking reference due to a technical problem or because it’s been mislaid just contact us so we can help you.

We'll need your credit card details to secure your room. But we store all your details securely and we won't charge you for cancellations, but all cancellation charges are subject to the terms and conditions of the booking type made. Please check your confirmation for these details. If you cancel after the specified cancellation time will result in the full amount per room booked being charged to your card in line with the cancellation terms and conditions attached to your booking.

Yes, and if you’re looking to book 10 rooms or more, please contact us so we can assist you with your booking.

Visit our hotels page to find out if the hotel you’re interested in has a meeting room - most of our hotels do. Then just call the hotel to make a reservation or get more details on the meeting room facilities and value for money we provide with our business services.

We can arrange for an airport pickup and even drop you back to the airport for a small charge. For more information please contact us.

If you’re staying in our Dubai International Airport Hotel, we run a free shuttle bus service, see here for more details.

We’ll have your room ready from 2pm on the day you arrive. We can arrange an earlier check in, but there will be an additional cost per room, and it’s subject to availability. If you need a room prior to 9am, we recommend contacting the hotel directly, our team will also be able to provide you with early check in rates and answer any other questions you may have.

Check out is by 12 noon on your departure date. Again, we can arrange a late check out, up to 4pm, at an additional cost per room, and if we have availability. Contact our hotels for costs and more information.

If you’re a UAE resident you can use your Emirates ID card or passport; GCC Nationals can provide their GCC ID. All other guests will need to show their passports as identification.

Almost all of our Premier Inn rooms can accommodate a family of up to two adults and two children (aged 15 and under), in a spacious, family-sized room.

We can also provide cots at no extra charge.

You can enjoy a full range of hot and cold drinks, breads, pastries, eggs cooked to order and much more at our full buffet breakfast. For more information, please feel free to contact one of our hotels.

Smoking is only permitted in designated smoking areas. Our hotel teams will be able to guide you to these areas and update you on the hotel’s policies.

يسمح بالتدخين فقط في مناطق مخصصة للتدخين. وسيقوم طاقم العمل في الفندق بإرشادك إلى هذه المناطق وإعلامك بسياسة الفندق.

Premier Inn hotels have specially adapted rooms that enable easy access for customers with disabilities.

If you have difficulty walking, but don't need a specially adapted room, please feel free to request a room near reception on the ground floor. To find out about room availability or for any further details on these rooms, check with the hotel - click here to contact one of our hotels.

Unfortunately, with the exception of assistance animals, we don’t allow pets in Premier Inn establishments. We’re sorry for any inconvenience.

The UAE is incredibly family-oriented. Malls, restaurants, cafes and parks can be found throughout the country and they are all welcoming spaces for people of any age. The UAE is also regarded as a safe country, both for families travelling with children and those who are travelling alone.

There are plenty of private and public hospitals in the UAE, and all are well-maintained and clean. As private medical treatment can be expensive, we recommend arranging medical insurance before you travel.

The UAE is an Islamic country and while it has a multi-cultural population, it’s important to understand, respect and follow its customs and laws. Public displays of affection should be kept to a minimum, and shake a person’s hand only if they offer theirs first. Lightweight, looser fitting clothing is preferred, both for climate and cultural reasons; avoid any clothing that is too tight or revealing. Swimming costumes should be worn only at the beach or a pool area. Behaviour in public areas should also be respectful and polite at all times. Both English and Arabic are widely spoken in the UAE.

Before you arrange your trip it’s worth checking whether it falls during the Holy month of Ramadan. During this month, most of the Muslim community will fast, foregoing food and drink between sunrise and sunset. Non-Muslims are not expected to fast, but should only eat or drink within specially designated areas in public places during this time.

Alcohol is available to everyone over the age of 21, but is limited to hotel bars, restaurants and nightclubs.

For most of the year, the UAE has pleasant weather conditions ranging from 20-30°C. During the summer months, the temperature can go up to 48°C, but it’s a good idea to carry water with you at all times to stay hydrated. All indoor spaces and modes of transports are air-conditioned, so you can still visit malls, restaurants and museums in the summer.

There are plenty of taxis available in and around all the cities of the UAE. Dubai Metro is a popular and cheap mode of transport and links all major hotspots in the city of Dubai. There’s also the Dubai Tram, which connects the Dubai Marina area with JBR. As with all major cities, there are peak travel times, so be sure to check traffic conditions before you leave the hotel. It’s also an idea to take note of your hotel name and any landmarks around it, so you can find your way back easily.

If you’re planning to drive on a visit visa, you can use an International driver’s license to rent a car. Before, you travel, check with the rental company to make sure you have all the necessary documents required, and carry these with you when driving.

If you have any other queries or need more information during your stay, just ask our friendly hotel staff and they’ll be sure to help you.