We will share your personal data with Whitbread Group plc and other companies in the Whitbread Group for administering hotel and restaurant services & products. Details of the Whitbread group can be found on our corporate website at www.whitbread.co.uk. The group includes Whitbread Group plc and Premier Inn Hotels Limited. We share data within the Whitbread group when Whitbread Group plc provide us with support, advisory, IT, safety and security, including CCTV, and other services.
When you book a hotel with us in some limited circumstances it may be provided by one of our sister companies or third party owners of Premier Inn branded hotels:
- Premier Inn Doha Education City- Premier Inn Hotels Qatar WLL; and
- Premier Inn Ibn Battuta – Premier Inn Ibn Battuta Hotels FZE.
In these cases, we will pass your booking details to the relevant company to fulfil your booking. Each of these companies use your details to provide the services and products requested with your booking and for the other purposes set out in this policy. Such third party companies are committed to protecting your privacy but, to be clear, these are independent businesses and they are responsible for the operation of its own hotels and compliance with data protection laws.
Premier Inn Hotels Ltd is Premier Inn Hotels LLC’s representative in the EU.
For some activities Premier Inn uses third party service providers. Your personal data will be disclosed to such organisations where this is necessary to provide a service to you, or where it is in our legitimate interests. For example, we use third parties to:
- administer bookings;
- provide Wifi;
- undertake customer feedback surveys;
- provide analytics;
- send promotional offers;
- provide personalised advertisements;
- provide insurance;
- provide IT development, support, maintenance and hosting, including the provision of applications and website hosting;
- process payments to enable you to pay by credit or debit card;
- provide credit checks and fraud checks; and
- provide CCTV systems and maintenance.
Personal data may be shared with regulators, government authorities and/or law enforcement officials for the prevention or detection of crime, if required by law or if required for a legal or contractual claim or regulatory purposes.
We disclose your personal data to payment providers, technology providers, insurers, and other specialist professional and technical advisers, to manage your bookings, arrange payments, and provide services. This includes disclosures to Revinate Inc for the purposes of customer relationship management including marketing and guest satisfaction surveys, and Sabre Hospitality Solutions GmbH for fulfilment of bookings including payment processing information.
Restructure and sale
We may restructure our internal group of companies so that different group companies run our hotels and related services. So, for example, in the future Whitbread Group plc (or another group company) may take over responsibility for the running and operation of hotels from Premier Inn Hotels Ltd. If this happens we will let you know and your data may be shared with such company and processed as set out in this policy.
In the event that the business is sold or integrated with another business, your details may be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new owners of the business.
We store your data in the United Arab Emirates in a secure data centre hosted by eHosting Data Fort and we put in place contracts with our service providers to ensure your personal data is adequately protected.
Significant automated decision-making
Like many businesses we use business rules on financial and other information in order to detect and prevent fraud. When used, these may identify a risk and, as a result, a particular transaction may not be processed.