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Terms & conditions

When you decide to make reservations online, you will be required to complete a reservation profile the first time you make a reservation. When you create a reservation profile you will be asked to provide specific Personal Information, including your name, address and contact information, as well as certain guarantee and deposit information to secure your reservation, such as your credit card number. Your transmittal of your Personal Information shall constitute your acknowledgment and agreement to the terms and conditions contained in this policy.

Your credit card number will be verified but we do not authorize any payments at this point. Once you indicate confirmation of your reservation, the reservation information that you submitted will be sent to Premier Inn. From this point the information is sent to the selected property in the exact way as if you called us directly or if your company or travel agent made the reservation.

Due to the personal nature of the information you provide when making a reservation through our web site or mobile App, Premier Inn employs encryption technology to keep your data secure.

Booking via our website provides you with the possibility of availing our early check in and late check out Special Offer. The early check in and late check out is subject to availability on arrival at the hotel for check in and on the day of departure for late check out. No guarantee can be made prior to arrival for early check in or late check out. 

The offer is only available for bookings made within a 60 day window of the arrival and/or departure dates. 
The offer is only valid for bookings via global.premierinn.com

Premier Inn accepts payment by cash, credit card (Visa, Mastercard, American Express).

We do not accept cheques. Bookings made through the website are not guaranteed unless the credit card details are correct, genuine and active. All guests are required to provide identification upon check-in. Guests with GCC Nationals can provide their Emirates ID, Driving License, or Passports.
All other guests must provide only their passport or Emirates ID for identification.

Premier Saver bookings – all bookings made against the Premier Saver rate will be charged as soon as the booking is made through the Premier Inn website or any time thereafter at the sole option of Premier Inn. By accepting the terms and conditions of the booking you are accepting these payment terms and conditions in full. No extra charge will be taken for making a payment from a credit card, however Premier Inn reserves the right to change this policy as and when required, dependent on updates, changes to the business systems and/or functionality. If the non-refundable payment for a Premier saver booking could not be processed and collected by Premier Inn for any reason (including due to incorrect or fraudulent credit details or lack of available balance or approval from credit card service providers), Premier Inn has no obligation to hold or guarantee your booking and in such cases bookings previously confirmed will automatically be cancelled.

For stay dates in 2018, upon arrival, guests may be required to pay additional taxes (including 5% VAT), based on prevalent Governmental Regulations in place at the time of Check-In. If you have any queries, please contact us at reservations@mena.premierinn.com.

Room prices are per room, per night and are excluding Municipality/Government fees and service charge.

United Arab Emirates - Municipality/Government fees and service charge will be added by the hotel and invoiced for billing, in line with payment terms of the booking. Municipality/Government fees and service charge is 20% for Dubai and Abu Dhabi. An additional AED10/AED15 per room per night Tourism Fee is also applicable at all Dubai and Abu Dhabi hotels respectively.

Meals are not included in the room price. You may pay for breakfast at the same time as paying for your room. All other meals must be paid for separately.

Premier Inn reserves the right to review its room prices from time to time. You will pay the room price as quoted at the time of the booking. Note that this rate you booked previously may not be the same rate when you make an additional booking/new booking.

Some hotels may charge a supplement during key events and periods of high demand. For details of our most current room prices please check our website or contact your subject hotel.

Cancellation of a room reservation must be made before 1pm on the arrival date unless stated otherwise on your booking terms and conditions.

If you cancel a room reservation before 1pm on the day of arrival and have paid for the room in advance, a full refund will be processed to the same payment method. A cancellation reference will be given and must be retained as proof of cancellation.

If you cancel a room reservation after 1pm on the arrival date and have not already paid for the room in advance, you will be charged for one night's accommodation per room booked. A cancellation reference will be given and must be retained as proof of cancellation. The customer will be issued with a receipt for this charge. The payment will normally be processed before 9am the next day.

If you decide to shorten your stay you must inform the reception team by 12pm on the day of your departure, you will be charged the cost of one night's accommodation per room booked if you inform us after this time.

Bookings made after 1pm on the day of arrival are non-refundable, and are subject to the standard cancellation terms.

Premier Saver - No cancellations, amendments (including name change) or refunds can be made. Offer is available at selected Premier Inns only and is subject to availability. Please check alternative dates if your selected date is not available or choose the closest Premier Inn to the subject property.

Check-in time is at 2:00 PM and check-out time is 12:00 noon.

Please let the hotel know if you are likely to arrive earlier than 2:00 PM or after 11:00 PM .

Your room must be vacated by 12:00 noon on your day of departure. Failure to leave your room by this time may result in additional charges up to and including the cost of one night's accommodation.

Your room is reserved up to 1:00 PM on the day of arrival. We would appreciate if you may guarantee your reservation at the time of the booking; all non-guaranteed rooms will be released in case guarantee is not provided.

You can guarantee your room by giving your credit card details at the time of booking or by paying for your room in cash at the reception at least before the time and day of the cancellation policy as stated in your confirmation.

Family rooms offer accommodation for a maximum of two adults and up to two children aged 15 and under (and an infant under 2 years in a cot). A family room will consist of a Queen size bed, a sofa bed and/or a pull out bed. Please contact the hotel directly if you require further information.

Interconnecting rooms are available in all Premier Inn Hotels subject to availability on the day of arrival. The request will automatically be on a high priority and we will do our utmost to provide it.

Premier Inn can provide baby cots at no extra charge.

Most Premier Inn hotels offer family rooms, these hotels are indicated throughout the directory and when making a booking through the website.

A twin room may vary from a hotel to another and will either consist of a queen size bed (in most hotels) and a sofabed or 2 single beds. Please contact your hotel directly for more information.

Most of our hotels provide both smoking and non-smoking rooms, however some are fully non-smoking so please check with your hotel if you have any specific requirements. You can also request your preferred option at the time of booking and Premier Inn will ensure you get the same preference every time you stay with us.

All our Premier Inn hotels have rooms which are specially adapted for customers with disabilities. If no disabled room is available at the hotel of your choice, we will contact neighbouring Premier Inn hotel to help find suitable accommodation for you.

Although Premier Inn will make every possible effort to accommodate your personal requests, all rooms and special requests are subject to availability. We apologise in advance if your particular requests cannot be met.

Breakfast is served in the hotel restaurant between 6:30 AM till 10:00 AM . Local variances may apply so please check with your hotel.

'Kids eat free' breakfast offer:

  • One breakfast per child only to be taken in the restaurant. Up to a maximum of two children can eat free per adult purchasing a full breakfast.
  • The offer applies to Premier Inn residents only.
  • The Premier Inn 'Kids eat free' breakfast offer applies to children aged 15 and under.
  • Children aged 16 and over  purchasing a continental breakfast will be charged the adult price for breakfast.

We regret that, with the exception of  eye-seeing dogs, no pets are allowed in Premier Inn.

Electrical appliances, such as toasters, mini cookers and portable grills, may not be used in the rooms as they may set off the sensitive fire alarm system. The same is for Shisha.

Reservations for rooms are non-transferable and must not, under any circumstances, be sold or otherwise transferred to a third party who is not a member of your group.

You must not advertise, market or otherwise offer any Premier Inn room for sale either on its own or as part of a combined offer.

Premier Inn is part of Whitbread Group PLC.​